These weeks have been so hectic – went on a fabulous shopping trip on Thanksgiving weekend and honestly feel like I’ve been running since Scrapfest!
This week has been a particularly challenging one at work as well! Today was one of *those* days too – to put you in my frame of mind…..My eldest daughter wants a new cell phone which I would have to ‘sign’ for (a complete different post-ha!) but right now she has a loaner and needs to send her broken one back by PUROLATOR. There are instructions on exactly what she has to do (pack up box, fill out way bill –which i have already done, and call them for pick up)…
I wont budge on it – and last night we had a conversation about it…how she had to call for picket up etc…. I noticed this morning the box wasn’t packed up….. no big deal to me right…she needs to ‘do it’ else no new phone!
So today when my doorbell rang and I saw the truck outside – I thought GREAT! I’m not expecting anything so she must have called last night….so i’m grumbling……not impressed…….so I open the door…….
Well lo and behold……he wasnt picking up….he was DROPPING OFF!!
A package….a package for me……from American Crafts…..
For those of you following – if you recall I was really disappointed with the class I took from them…..see this post:
So Grant from American Crafts apologized(via comments), explained the situation – there was a mixup/delay in their materials – and promised to send me ‘a little something' to ease my frustration….. I have no experience in receiving this type of item…. so wasn’t really sure what to expect…… right? could range from a couple sheets of paper to a pack of Thickers (yum!)
Well everyone Grant and AMERICAN CRAFTS TOTALLY COMPLETELY OUTDID THEMSELVES!
In my package I received…from the Dear Lizzy Enchanted line:
2 stamp sets
1 note cards (pk of 36)
3 sticker sheets
1 sheet of rubons
1 dimentional sticker sheets
1 package of brads (fabric covered)
5(five!) packs of thickers
36 sheets of paper
and a nice touch….a circle punch *wink*
(apologize ahead of time for the crappy photos)
Look at this!!!!
Close up of my stamps and the note cards!
Close up of rubons, stickers…
Dimensional stickers – really cute!
To say that they eased my frustration “would be an understatement”……(i do believe i used the same phrase in my original post) They totally ROCKED MY WORLD TODAY!
Thank you SOOOOOOOO much American Crafts-you really out did yourself!
What a great company!! Thanks for the absolutely positively amazing follow up customer service……Guys/Gals- this was totally unsolicited by me – *they* found my blog (no I didnt give it to them) and they *chose* to comment and *they* offered to make it right – and they SUCCEEDED big time! Stellar!
I am so utterly impressed! Can you tell?
GOOOOO AMERICAN CRAFTS!!!!